Refund policy

Returns and exchanges

Returns and exchanges are not supported if customer ordered the wrong size, color, or simply changed their mind. However, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return due to damaged product or a manufacturing error. We will notify you once we’ve received and inspected your return and evaluated what steps to take.


Where to start?
To start a return, you can contact us at softandsacred.shop@gmail.com Please note to facilitate a quicker resolution of your issue, we strongly recommend including a supporting photo or video when contacting us.   Any questions? get in touch! [softandsacred.shop@gmail.com]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.